Allergy Testing & Treatment Software - Web Design
Designed an end-to-end experience for scheduling, testing and treatment of allergies.
Role
UX Strategist
Process
Foundational Knowledge
Concepts
Interaction Design
Tools
Whiteboard
Paper & Pencil
Omnigraffle
Sketch
Keynote
GOAL
Design a platform that can be used for every step of allergy testing & treatment. Provide an ironclad management process and straightforward multi-location and multi-patient management system.
FOUNDATIONAL KNOWLEDGE
This is the first step to creating a compelling UI. It is essential to understand what the product offers, it’s roadmap, business drivers, competition, and users. Services provided for this project included: Stakeholder Interviews, User Research, Observations, User Interviews & Competitive Analysis.
OBSERVATIONS & CUSTOMER INTERVIEWS
User observations are crucial because they let us witness firsthand how end users work with a product while in their natural habitat. The observations let us see the entire user experience while gaining insight into the users’ unstated needs and observing other inefficiencies that may be improved upon during the design process.
OBSERVATION OBJECTIVES
Understand User Behavior
Witness how users interact with software in the real world
Task frequency and complexity
Workflow
Patterns,
work-aroundsWork environment
Identify User Preferences
Features
Utility vs. clutter
General vs.
task-tailoredExisting vs. Ideal
Feature Exploration
Gain insight into how to reorganize features
Prioritize features
Where can we enhance the experience?
What new features can be added?
METHODOLOGY
Visited two locations
Cape Fear Otolaryngology
Lake Mary Ear, Nose, Throat and Allergy
Observed key tasks and scenarios
Patient check-in
Allergy testing
Patient treatment shots
Prescription mixing
One-on-one discussions with:
Doctors
Nurses
Front Staff
Daily activity topics discussed:
Process
Workflow
Pain points
REVIEWED DOCUMENTATION
Forms being used in the field today
Patient
Testing
Prescriptions
Read the PowerPoint presentation and watched the videos created by otolaryngologists Dr. Damask
RESEARCH & OBSERVATION FINDINGS
Allergy Testing
Most paperwork is completed before appointment
Testing takes 2 hours
Large opportunities for mistakes while recording results
Mixing
Mixing prescriptions is a tedious procedure
Many chances for error to occur while mixing
Prescriptions
Doctors spend too much time reviewing and checking tests that were done by their nurses
A lot of time is spent creating prescriptions for patients
CONCEPTS
Based on a products needs and a defined set of experience priorities, concepts are developed around task flow, navigation, and screen layout. The concepts cover the primary use cases so that we can see how the system will behave at a macro level. Services provided for this project included: creating a Mind Map to organize user activities with the software, a System Process Flow and multiple rounds of Concept Wireframes.
DESIGN OBJECTIVES
Design a modern, touch-friendly interface
Create a seamless responsive design for desktop and tablet
Provide an easy way for allergy test results to be recorded
Automate the calculation of dilutions and prescriptions
Minimize chances of error
Explore ways to make patient check-in more integrated
MIND MAP
Mind mapping was used to help organize all of the user activities that could take place in the software.
Functional categories:
Patient management
Allergy testing
Prescription approvals
Prescription mixing
System setup
DEFINING USERS
PROCESS FLOW
DESIGN PRINCIPLES
Friendly Wizard Based Design
Support for different user types
Designed with touch-screens in mind
Simple automated workflows
Clear guided instructions
Minimize Manual Work
System calculations
One click prescription approvals
Digitize And Track Patient Data
Demographics
Test results
Prescriptions
Shot schedules
CONCEPT WIREFRAME SAMPLES
INTERACTION DESIGN
This stage is where the concepts become reality. While adhering to technical restraints, ISO and industry-specific guidelines an experience is crafted which is both usable and complaint. All features and functionality will be documented in detailed wireframes that help ease the transition from product definition to development. Services provided for this project included: Detailed Design Wireframes
DETAILED DESIGN WIREFRAME SAMPLES
Front Desk - Schedule
Nurse Dashboard
Allergy Testing
Vial Test
Patient Treatment
Prescription Mixing Wizard
Doctor - Dashboard & Review Treatment
Patient Management
Inventory
Settings
Reports
VISUAL DESIGN
Coming Soon